Select your shipping destination from the list of countries below to display the available options and costs.
|Shipping Options||Delivery Time||Cost||Please remember . . .|
|Express||2-4 working days||US$14.00||Please be aware you may be asked to provide your Social Security Number for US Customs purposes.|
21 days to return
We are happy to refund or exchange any item (including sale items) within 21 days from date of arrival, if for any reason you change your mind (subject to our terms and conditions).
Please make sure your items are returned new, unused and with its original packaging and designer garment tags still attached. We cannot accept returns of items as faulty if they have not been treated as instructed in the garment care label.
Unfortunately returns that do not meet our guidelines cannot be accepted and will be shipped back to you.
Note: We cannot accept returns that are shipped to us using FedEx or TNT.
How to Return?
- Fill in the returns form enclosed with your order (download here), stick the address label on the parcel and add stamps.
- Package your items carefully, with each item in its original perfect condition and all labels attached (including hangers).
- Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.
- ***Please remember to label your parcel 'Returned Unwanted GB Merchandise - Custom Value 0 GBP' to avoid import duties.
- Please note: we do not accept Fedex and TNT returns.
- Gift-wrap or gift boxes cannot be returned or exchanged. Should you wish to exchange or return items that you have received in a gift box, you do not need to return the box. If you require a new gift wrap for your exchange, please contact us. There will be an extra cost for a new gift-wrap.
What happens next?
- Within 5 business days of receiving your returned item, we will send you an email to confirm that your card has been refunded (or exchanged). Please note that items must meet our return policy.
- The details of your return will also be posted to your account.
- Please note it can take a few more days for your bank to complete the refund, depending on their processing time.
- For orders paid with Bank Transfer, we are only able to offer a product exchange or refund in store credit.
Arrange a return label
For a more convenient service, we can arrange a return for you through UPS. A fee of US$16.30 (for up to 2 kilos) will be deducted from your order total for this service. You can request this service through your Childrensalon account when raising a return.
What is your returns address?
Childrensalon, Returns Department, 22 Decimus Park, Kingstanding Way, Tunbridge Wells, Kent, TN2 3GP, United Kingdom
Need any further details?
Please visit our Help section.