Select your shipping destination from the list of countries below to display the available options and costs.
| Shipping Options | Current price Current | Premier delivery New Premier | Delivery Time | More details |
|---|---|---|---|---|
| Standard | £3.95 | £0.00 | 1-2 working days | Orders placed after 2pm (UK time) will be dispatched the next working day. |
| Express Delivery before 12pm | £6.95 | £3.00 | Next working day | Orders placed after 2pm will be dispatched the next working day. This service is not available to certain postcodes: AB31-38, AB41-56, EI, FK17-21, GY9, HS1-9, IM, IV, KA27-28, KW0-17, PA20-78, PH15-99, TR21-25, ZE, BT. |
| Express Delivery before 10:30am | £10.95 | £7.00 | Next working day | Orders placed after 2pm will be dispatched the next working day. This service is not available to certain postcodes: AB31-38, AB41-56, EI, FK17-21, GY9, HS1-9, IM, IV, KA27-28, KW0-17, PA20-78, PH15-99, TR21-25, ZE, BT. |
| Saturday delivery | £8.00 | £4.05 | Saturday | Orders placed after 2pm on a Friday will be delivered the following Saturday. This service is not available to certain postcodes: AB31-38, AB41-56, EI, FK17-21, GY9, HS1-9, IM, IV, KA27-28, KW0-17, PA20-78, PH15-99,TR21-25, ZE, BT. |
| Saturday Delivery before 12pm | £12.00 | £8.05 | Saturday | Orders placed after 2pm on a Friday will be delivered the following Saturday. This service is not available to certain postcodes: AB31-38, AB41-56, EI, FK17-21, GY9, HS1-9, IM, IV, KA27-28, KW0-17, PA20-78, PH15-99,TR21-25, ZE, BT. |
| Sunday Delivery | £8.00 | £4.05 | Sunday | Orders placed after 12pm on a Saturday will be delivered the following Sunday. This service is not available to certain postcodes: AB31-38, AB41-56, EI, FK17-21, GY9, HS1-9, IM, IV, KA27-28, KW0-17, PA20-78, PH15-99,TR21-25, ZE, BT |
| Sunday Delivery before 12pm | £12.00 | £8.05 | Sunday | Orders placed after 12pm on a Saturday will be delivered the following Sunday. This service is not available to certain postcodes: AB31-38, AB41-56, EI, FK17-21, GY9, HS1-9, IM, IV, KA27-28, KW0-17, PA20-78, PH15-99,TR21-25, ZE, BT |
| Collect from our Shop in Tunbridge Wells | £0.00 | Next day |
What's your return policy?
We are happy to refund or exchange any item (including sale items) within 21 days from date of arrival, that meet our guidelines (subject to our terms and conditions). Please make sure your items are returned new, unused and with its original packaging and designer garment tags still attached.
For full details of our returns guidelines please visit our HELP page. Unfortunately returns that do not meet our guidelines cannot be accepted and will be shipped back to you.
How to Return?
- Please fill in the returns form enclosed with your order (or download here) and stick your pre-paid Royal Mail address label on your parcel. If you require a new label, please click here. We recommend you drop it off at the Post Office for tracking and proof of delivery - this is completely free.
- Package your items carefully, with each item in its original packaging and all labels attached (including hangers). Please do not use the shoe box as protective packaging. Shoes must be in their original, undamaged box as it is considered part of the item.
- If your return parcel is over 2kg, please contact us on Chat to arrange your return.
- We cannot accept returns that are shipped to us using FedEx or TNT.
What happens next?
- Within 5 business days of receiving your returned item, we will send you an email to confirm that your card has been refunded (or exchanged). Please note that items must meet our return policy.
- The details of your return will also be posted to your account.
- Please note it can take a few more days for your bank to complete the refund, depending on their processing time.
- For orders paid with Bank Transfer, we are only able to offer a product exchange or refund in store credit.
Arrange for a return to be collected
We offer free returns but if you prefer a more convenient service, we can arrange for your item to be collected and returned to us. A fee of £5.00 (for parcels up to 5 kilos) will be deducted from your refund total for this service.
What is your returns address?
Childrensalon, Returns Department, 22 Decimus Park, Kingstanding Way, Tunbridge Wells, Kent, TN2 3GP, United Kingdom
Need any further details?
Please visit our Help section.