Select your shipping destination from the list of countries below to display the available options and costs.
| Shipping Options | Delivery Time | Cost | Please remember . . . |
|---|---|---|---|
| Standard | - | - | |
| Express | - | - |
21 days to return
We are happy to refund or exchange any item (including sale items) within 21 days from date of arrival, if for any reason you change your mind (subject to our terms and conditions).
How to Return?
- Fill in the returns form enclosed with your order (download here).
- Use the returns address label included in your order.
- Package your items carefully, with each item in its original perfect condition and all labels attached (including hangers).
- Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.
Free returns
- You will receive your pre-paid Royal Mail address label with your order. If you require a new label please click here. We recommend you pop it into the Post Office for tracking and proof of delivery - this is completely free.
- If your return parcel is over 2kg, please contact us to arrange your return.
How to Return?
- Fill in the returns form enclosed with your order (download here), stick the address label on the parcel and add stamps.
- Package your items carefully, with each item in its original perfect condition and all labels attached (including hangers).
- Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.
- Remember to label your parcel ' Returned unwanted GB merchandise' to avoid import duties.
How to Return?
- Fill in the returns form enclosed with your order (download here), stick the address label on the parcel and add stamps.
- Package your items carefully, with each item in it's original perfect condition and all labels attached (including hangers).
- Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.
- Remember to label your parcel ' Returned unwanted GB merchandise' to avoid import duties.
How to Return?
- Fill in the returns form enclosed with your order (download here), stick the address label on the parcel and add stamps.
- Package your items carefully, with each item in its original perfect condition and all labels attached (including hangers).
- Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.
- Remember to label your parcel ' Returned unwanted GB merchandise' to avoid import duties.
What happens next?
- Within 3 business days of receiving your returned item, we will send you an email to confirm that your card has been refunded (or exchanged).
- The details of this will also be posted to your account.
- Please note it can take a few more days for your bank to complete the refund, depending on their processing time.
- For orders paid with Bank Transfer, we are only able to offer a product exchange or refund in store credit.
Arrange a Return
For a more convenient service, we can arrange a return for you. A fee of £ (for up to 2 kilos) will be deducted from your order total for this service.
What is your returns address?
Childrensalon, Returns Department, 27 Decimus Park, Kingstanding Way, Tunbridge Wells, Kent, TN2 3GP, United Kingdom