• Fill in the returns form enclosed with your order (download here).
• Use the returns address label on the bottom of your invoice, just add stamps.
• Mark the returns label as "refund' or "exchange". This will mean your return is dealt with quickly.
• Package your items carefully, with each item in it's original perfect condition and all labels attached and (including hangers).
• Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.

Free returns

Please download and use the pre-paid Royal Mail address label. We recommend you pop it into the Post Office fortracking and proof of delivery - this is completely free.

Arrange a collection

For a more convenient service, contact us and we'll arrange a collection with DPD. A small fee of £5 (for up to 2 kilos) will be deducted from your refund total for this service.

Returns: What happens next?

• Within 3 business days of receiving your returned item, we will send you an email to confirm that your card has been refunded (or exchanged).
• The details of this will also be posted to your account.
• Please note; it can take a few more days for your bank to complete the refund, depending on their processing time.

• Fill in the returns form enclosed with your order (download here)
• Use the returns address label on the bottom of your invoice, just add stamps.
• Mark the returns label as "refund' or "exchange". This will mean your return is dealt with quickly.
• Package your items carefully, with each item in it's original perfect condition and all labels attached and (including hangers).
• Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.
• Label your parcel 'Returned unwanted GB merchandise' to avoid import duties.

Book a Collection

For a more convenient service, we can arrange for a collection from your house - just contact us and we'll do the rest. A fee of £10 (for up to 2 kilos) will be deducted from your order total for this service.
Available in: UAE, Bahrain, Egypt, Jordan, Kuwait, Lebanon, Qatar, Saudi Arabia, Syria and Turkey.

• Fill in the returns form enclosed with your order (download here)
• Use the returns address label on the bottom of your invoice, just add stamps.
• Mark the returns label as "refund' or "exchange". This will mean your return is dealt with quickly.
• Package your items carefully, with each item in it's original perfect condition and all labels attached and (including hangers).
• Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.
• Label your parcel 'Returned unwanted GB merchandise' to avoid import duties.

• Fill in the returns form enclosed with your order (download here)
• Use the returns address label on the bottom of your invoice, just add stamps.
• Mark the returns label as "refund' or "exchange". This will mean your return is dealt with quickly.
• Package your items carefully, with each item in it's original perfect condition and all labels attached and (including hangers).
• Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.
• Label your parcel 'Returned unwanted GB merchandise' to avoid import duties.