Delivery
Select your shipping destination from the list of countries below to display the available options and costs.
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Returns
We are happy to refund or exchange any item (including sale but excluding personalised) within 21 days from date of arrival, if for any reason you change your mind (subject to our terms and conditions).
UK
- Fill in the returns form enclosed with your order (download here).
- Use the returns address label on the bottom of your invoice, just add stamps.
- Mark the returns label as "refund' or "exchange". This will mean your return is dealt with quickly.
- Package your items carefully, with each item in it's original perfect condition and all labels attached and (including hangers).
- Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.
Free returns
Please download and use the pre-paid Royal Mail address label. We recommend you pop it into the Post Office fortracking and proof of delivery - this is completely free.
Arrange a collection
For a more convenient service, contact us and we'll arrange a collection with DPD. A small fee of £5 (for up to 2 kilos) will be deducted from your refund total for this service.
Returns: What happens next?
- Within 3 business days of receiving your returned item, we will send you an email to confirm that your card has been refunded (or exchanged).
- The details of this will also be posted to your account.
- Please note; it can take a few more days for your bank to complete the refund, depending on their processing time.
Middle East
- Fill in the returns form enclosed with your order (download here)
- Use the returns address label on the bottom of your invoice, just add stamps.
- Mark the returns label as "refund' or "exchange". This will mean your return is dealt with quickly.
- Package your items carefully, with each item in it's original perfect condition and all labels attached and (including hangers).
- Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.
- Label your parcel 'Returned unwanted GB merchandise' to avoid import duties.
Book a Collection
For a more convenient service, we can arrange for a collection from your house - just contact us and we'll do the rest. A fee of £10 (for up to 2 kilos) will be deducted from your order total for this service.
Available in: UAE, Bahrain, Egypt, Jordan, Kuwait, Lebanon, Qatar, Saudi Arabia, Syria and Turkey.
USA
- Fill in the returns form enclosed with your order (download here)
- Use the returns address label on the bottom of your invoice, just add stamps.
- Mark the returns label as "refund' or "exchange". This will mean your return is dealt with quickly.
- Package your items carefully, with each item in it's original perfect condition and all labels attached and (including hangers).
- Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.
- Label your parcel 'Returned unwanted GB merchandise' to avoid import duties.
Rest of World
- Fill in the returns form enclosed with your order (download here)
- Use the returns address label on the bottom of your invoice, just add stamps.
- Mark the returns label as "refund' or "exchange". This will mean your return is dealt with quickly.
- Package your items carefully, with each item in it's original perfect condition and all labels attached and (including hangers).
- Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.
- Label your parcel 'Returned unwanted GB merchandise' to avoid import duties.
Returns: FAQ
- What happens next?
Within 3 business days of receiving your returned item, we will send you an email to confirm that your card has been refunded (or exchanged). Please note; it can take a few more days for your bank to complete the refund, depending on their processing time. - I cannot return my order within 20 days, what should I do?
Please contact us if you think the time frame will be a problem, we always try and work out a solution to help. - How do I return a faulty or incorrect item?
Please contact us before sending the parcel back, let us know the problem and we will advise you how to return it. - What is your returns address?
Childrensalon, Returns Department, 21 Decimus Park, Kingstanding Way, Tunbridge Wells, Kent, TN2 3GP, United Kingdom
