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Бонусы Childrensalon

Пусть вас порадуют наши эксклюзивные бонусы: ранний доступ к распродажам, уникальные предложения и многое другое.

Присоединяйтесь к бонусной программе Childrensalon

Выберите пункт доставки из списка стран ниже для отображения вариантов доставки и стоимости.

Варианты доставки Время доставки Стоимость Пожалуйста, не забудьте...
Экспресс 2-4 working days 14,00 $ Please be aware you may be asked to provide your Social Security Number for US Customs purposes.

21 день на возврат

We are happy to refund or exchange any item (including sale items) within 21 days from date of arrival, if for any reason you change your mind (subject to our terms and conditions).

Please make sure your items are returned new, unused and with its original packaging and designer garment tags still attached. We cannot accept returns of items as faulty if they have not been treated as instructed in the garment care label.

Unfortunately returns that do not meet our guidelines cannot be accepted and will be shipped back to you.

Note: We cannot accept returns that are shipped to us using FedEx or TNT.

Как вернуть?

  • Fill in the returns form enclosed with your order (download here), stick the address label on the parcel and add stamps.
  • Package your items carefully, with each item in its original perfect condition and all labels attached (including hangers).
  • Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.
  • ***Please remember to label your parcel 'Returned Unwanted GB Merchandise - Custom Value 0 GBP' to avoid import duties.
  • Please note: we do not accept Fedex and TNT returns.
  • Gift-wrap or gift boxes cannot be returned or exchanged. Should you wish to exchange or return items that you have received in a gift box, you do not need to return the box. If you require a new gift wrap for your exchange, please contact us. There will be an extra cost for a new gift-wrap. 

Возврат - что происходит дальше?

  • Within 5 business days of receiving your returned item, we will send you an email to confirm that your card has been refunded (or exchanged). Please note that items must meet our return policy.
  • The details of your return will also be posted to your account.
  • Please note it can take a few more days for your bank to complete the refund, depending on their processing time.
  • For orders paid with Bank Transfer, we are only able to offer a product exchange or refund in store credit.

Arrange a return label

For a more convenient service, we can arrange a return for you through UPS. A fee of 16,30 $ (for up to 2 kilos) will be deducted from your order total for this service. You can request this service through your Childrensalon account when raising a return.

Какой Ваш адрес возврата?

Childrensalon, Returns Department, 22 Decimus Park, Kingstanding Way, Tunbridge Wells, Kent, TN2 3GP, United Kingdom

Need any further details?

Please visit our Help section.

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