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Programme de fidélité Childrensalon

Bénéficiez de récompenses exclusives, y compris un accès anticipé aux soldes, des offres uniques et bien plus encore.

S'inscrire au programme de fidélité Childrensalon

Select your shipping destination from the list of countries below to display the available options and costs.

Options de livraison Délais de livraison Coût Rappelez-vous...
Express 2-4 working days 14,00 $US Please be aware you may be asked to provide your Social Security Number for US Customs purposes.

Un retour durant 21 jours

Nous sommes heureux de vous rembourser ou d’ échanger tout article (y compris les articles en soldes) dans les 21 jours suivant la date de réception quelque soit la raison (soumis aux termes et conditions).

Veuillez vous assurer que les articles soient retournés neufs, non utilisés, dans leur emballage d’ origine et étiquettes de vêtement toujours attachées. Nous ne pouvons pas acceptés les retours d’ articles défectueux n’ ayant pas été traité comme indiqué sur l’ étiquette d’ entretien.

Malheureusement, les retours ne respectant pas nos directives ne peuvent pas être acceptés et vous seront renvoyés.

Remarque: Nous ne pouvons acceptés les retours expédiés par FedEx ou TNT

Comment effectuer un retour?

  • Fill in the returns form enclosed with your order (download here), stick the address label on the parcel and add stamps.
  • Package your items carefully, with each item in its original perfect condition and all labels attached (including hangers).
  • Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.
  • ***Please remember to label your parcel 'Returned Unwanted GB Merchandise - Custom Value 0 GBP' to avoid import duties.
  • Please note: we do not accept Fedex and TNT returns.
  • Gift-wrap or gift boxes cannot be returned or exchanged. Should you wish to exchange or return items that you have received in a gift box, you do not need to return the box. If you require a new gift wrap for your exchange, please contact us. There will be an extra cost for a new gift-wrap. 

What happens next?

  • Within 5 business days of receiving your returned item, we will send you an email to confirm that your card has been refunded (or exchanged). Please note that items must meet our return policy.
  • The details of your return will also be posted to your account.
  • Please note it can take a few more days for your bank to complete the refund, depending on their processing time.
  • For orders paid with Bank Transfer, we are only able to offer a product exchange or refund in store credit.

Arrange a return label

For a more convenient service, we can arrange a return for you through UPS. A fee of 16,30 $US (for up to 2 kilos) will be deducted from your order total for this service. You can request this service through your Childrensalon account when raising a return.

What is your returns address?

Childrensalon, Returns Department, 22 Decimus Park, Kingstanding Way, Tunbridge Wells, Kent, TN2 3GP, United Kingdom

Need any further details?

Please visit our Help section.

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