IT Service Desk Analyst
- UK, Tunbridge Wells
- Full Time
Established in 1952 and online since 1999, Childrensalonis an award-winning, forward-thinking British childrenswear destination with family at its heart.
Childrensalon believes there is beauty in diversity and difference, as resembled by our wonderful team. Our vision of being the most inclusive, diverse, and humane company is very important to us as is our culture of fairness, openness, and transparency. We are committed to the career progression and advancement of every team member as well as welcoming the best external talent in the industry. Everything we do is inspired by our core values of family, creativity, innovation and heritage, still with a commitment to exceptional personal service and dressing children beautifully.
We are on the lookout for IT Service Desk Analyst to support our growth in our fast-paced head office in Tunbridge Wells.
Reporting into the IT Manager, the successful candidate will be supporting users in a cross-platform Apple/Windows environment, however the experience of supporting Apple is essential in this role. You will be providing both face to face and remote support (via email, telephone and remote-control software) of technical issues along with the installation of equipment, associated peripherals and software.
The role will involve interaction with users, so excellent communication skills and an enthusiastic attitude towards providing exceptional levels of customer service is essential. The IT Service Desk operates a shift rota from 7am-7pm with on-call rota so some flexibility is required.
The successful candidate will ideally possess experience of providing 1st/2nd line support of the following technologies:
- Apple Mac and Microsoft Windows Operating Systems (within the last 10 years)
- Apple Mac and Proprietary (e.g. HP / Dell) or Industry-Standard PC Hardware
- Apple iOS and Android Mobile Operating Systems
- Microsoft Office 365
- Mobile Computers with Scanners
- Active Directory
- IP Desk Phones
This role is based at our Head Office in Tunbridge Wells.
Childrensalon offers a highly competitive salary, company pension plan, health plan, fully subsidised gym membership, in-house yoga classes, company shuttle, generous holiday allowance and company discount.
If you are interested and think you would thrive in this role, please apply to firstname.lastname@example.org with your CV and covering letter about why you would like to work for us. Previous applicants need not apply.