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Customer Service Assistant Part Time (Evenings & Weekends)

Permanent

Part Time

Childrensalon is an award winning independent internet retailer for children's designer clothing and gifts. Established in 1952 and online since 1999, Childrensalon has grown to become one of the most respected international retailers in children’s luxury fashion and we pride ourselves on being specialists in childrenswear, customer experience and ecommerce. For more information please visit our website http://www.childrensalon.com
We are looking for Customer Service Assistant to help out in our busy office in Tunbridge Wells. The role is part time and requires working evening and weekend shifts.  We take pride in providing the best customer service in the industry. Every day we enjoy helping people all over the world place orders, track shipping, and return or exchange items by phone, email and live chat. Our customers know they can always count on us for honest advice and help with choosing a special gift or even simple items for their children. 
We are looking for people who:

•           Enjoy helping people and have an understanding of different cultures.

•           Love a fast-paced environment and can work under pressure

•           Have strong organizational skills and the ability to multi-task

•           Are PC proficient

•           Have excellent spoken and written English

 •           Have a love for fashion

•           Have an understanding of children


If you are interested please email us at Careers@childrensalon.com with your CV and covering letter about why you would like to work for us.

Thanks, we'll contact you, if we are interested in your candidacy!

(.doc, .docx, .pdf, .odt)
(.doc, .docx, .pdf, .odt)

PR Manager

Permanent

Full TIme

We are looking for someone to join our marketing team as a PR Manager who will help build on Childrensalon’s already established reputation as a market leader in luxury childrenswear. You will be responsible for increasing brand awareness within the global luxury market, increasing customer numbers and driving sales, as well as helping to grow a small team. Reporting to the Brand Director, your PR strategy will be in line with all marketing campaigns, events and other company activities and you will help promote them to key journalists, the general public and other relevant audiences. You will be creative, have an impressive contacts book, be a dab hand at social media and be passionate about the luxury industry and helping take the Childrensalon brand to the next level.

 

Responsibilities

• Design and implement a Global PR strategy for Childrensalon’s e-commerce website

• Build and maintain media relationships with long-lead, short-lead,mainstream media, trade magazines and blogs, working to secure positive coverage for both the e-commerce site and the store

• Write, edit and distribute press releases and other relevant PR materials to all key contacts and follow up accordingly

• Draft statements and respond to media requests on behalf of Childrensalon as well as company spokespeople

• Secure product placement on a regular basis in all key media worldwide to drive sales

• Work with editorial team to secure and promote newsworthy stories/brand features and exclusive collaborations

• Act as a brand ambassador for Childrensalon

• Keep Leadership team and Marketing Management informed of all activities and press coverage

• Monitor and report competitor activity and relevant industry trends, events and opportunities to appropriate teams

• Develop and maintain strong relationships with all PR departments of brands stocked by Childrensalon

• Manage and execute PR events

• Work with Marketing team to devise PR strategy that applies to target cities/publications/customer segments

• Work to proactively build on Childrensalon’s reputation with target audiences, aligning all communications with corporate brand positioning

• Suggest ideas/initiatives to drive customer growth and brand awareness in global markets

 

Skills & Experience

• Minimum of 5 years in a managerial role within luxury fashion PR

• Excellent communication skills – well-spoken and professional

• Pro-active, creative and good at presenting ideas

• Well organised and efficient

• Strategic and innovative thinker

• Good leadership skills

• Proven track record of placement in media

• Eloquent writing ability

Thanks, we'll contact you, if we are interested in your candidacy!

(.doc, .docx, .pdf, .odt)
(.doc, .docx, .pdf, .odt)

Picking and Packing Assistant

Full Time

Permanent

A fantastic opportunity has arisen for a Picking/ Packing Assistant to work as a part of the award-winning team at Childrensalon in our busy Tunbridge Wells head office. Childrensalon is an established retailer offering the very best selections of the world’s finest luxury children’s designer clothing including Dior, Burberry, Armani, Hugo Boss, Chloe and many others. We take pride in ensuring our head office is kept tidy and well maintained. We take pride that our customers are receiving the correct items and the packaging is done in the best possible way. As we continue to expand in the global market, we seek a talent who will grow with us and keep us the leaders of the market. They will have to be a hard worker, self motivated, enjoy a challenge, able to take initiative, and have a keen interest in children’s clothing The successful candidate will be able to:

- Accurately pick orders

- Expertly pack parcels to be sent out to customers

- Organise and sign off parcels with delivery companies

 - Label stock accurately

-Work under the Merchandise director to ensure the stock is accurate and organised at all times

- Perform regular stock takes to ensure stock quantities are accurate

- Maintain a clean and tidy office and warehouse

- Work under pressure and in a fast paced environment

- Have a love and passion for fashion and product

- Converse in a different language (not essential) 

If you think you have these qualities and would like to join our busy team please send us your CV with cover letter explaining what you think you can bring to the job to Careers@childrensalon.com 

Thanks, we'll contact you, if we are interested in your candidacy!

(.doc, .docx, .pdf, .odt)
(.doc, .docx, .pdf, .odt)

Senior Front-end Developer

Permanent

Full Time

We are on the lookout for an experienced front-end developer to join our digital team to work on our ecommerce and sister sites.  Working side by side with our digital design and development teams. You will have worked on numerous projects very closely with designers and back-end and front-end developers. You are passionate about code and always on the lookout for the next big thing. You will have at least 5 years commercial experience and a strong portfolio to reinforce this. We are looking for someone who has the following key skills:

  •         HTML5/CSS 3, SASS & Compass
  •          jQuery/Javascript/Ajax
  •          Hand coding
  •          Responsive design and development
  •          Ability to take PSD to final working with live product
  •          Previous experience in ecommerce
  •          Solid work experience of Magento
  •          Experience in A/B Testing
  •          A keen eye for detail and pixel perfection in your coding
  •          GIT and SVN
  •          Sense of humour

Characteristics:

  •         Team player and highly motivated
  •         Ability to bring a designers vision to life
  •         Methodical and pedantic about clean code
  •         User-centric approach to projects
  •         Site speed/file and image optimisation is paramount
  •         Great at managing deadlines
  •         Ability to work with remote teams

If you are interested please email us at Careers@childrensalon.com with your CV and covering letter about why you would like to work for us.

Thanks, we'll contact you, if we are interested in your candidacy!

(.doc, .docx, .pdf, .odt)
(.doc, .docx, .pdf, .odt)

Customer Service Assistant

with Arabic (Written and Spoken)

Permanent, Full Time

Childrensalon is an award winning independent internet retailer for children's designer clothing and gifts. Established in 1952 and online since 1999, Childrensalon has grown to become one of the most respected international retailers in children’s luxury fashion and we pride ourselves on being specialists in childrenswear, customer experience and ecommerce. For more information please visit our website http://www.childrensalon.com

We are looking for Customer Service Assistant to help out in our busy office in Tunbridge Wells. The role is full time and requires working evening and weekend shifts. We take pride in providing the best customer service in the industry. Every day we enjoy helping people all over the world place orders, track shipping, and return or exchange items by phone, email and live chat. Our customers know they can always count on us for honest advice and help with choosing a special gift or even simple items for their children.

We are looking for people who:

 

  • Enjoy helping people and have an understanding of different cultures
  • Love a fast-paced environment and can work under pressure
  • Have strong organizational skills and the ability to multi-task
  • Are PC proficient
  • Have excellent spoken and written Arabic and English
  • Have a love for fashion
  • Have an understanding of children

If you are interested please apply to careers@childrensalon.com with your CV and covering letter about why you would like to work for us.

Thanks, we'll contact you, if we are interested in your candidacy!

(.doc, .docx, .pdf, .odt)
(.doc, .docx, .pdf, .odt)

On all orders over £100 this weekend!
Starts 9am GMT on Friday 23rd May.
Ends Midnight GMT on Monday 26th May.

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